Privacy Policy

This privacy policy explains how Brainbase Labs, Inc. collects, uses, and protects information when you visit our website, create an account, or use Brainbase.

Brainbase provides infrastructure for deploying, running, observing, and improving AI agents across models, harnesses, tools, and workflows.

We collect information you provide directly, such as your name, email address, company, billing details, account settings, support messages, and other information you choose to share with us.

We also collect information generated through use of Brainbase, such as agent configurations, prompts, inputs, outputs, logs, traces, usage events, performance data, and diagnostic information.

When you visit our website, we may collect device, browser, IP address, referral, page view, and analytics information to understand how people find and use Brainbase.

We use information to provide, secure, maintain, debug, and improve Brainbase and to support customers using the service.

We may use information to communicate with you about product updates, billing, security, support, and changes to our services or policies.

We may also use aggregated or de-identified information to understand product usage, improve reliability, and develop new features.

Brainbase may process prompts, inputs, outputs, files, tool calls, traces, and other agent data needed to run and observe your agents.

Depending on how you configure Brainbase, your workflows may connect to third-party models, APIs, sandboxes, tools, or infrastructure providers. Those providers may process data according to their own terms and privacy policies.

You are responsible for configuring agents, tools, and data flows in a way that matches your privacy, security, and compliance requirements.

We do not sell personal information.

We may share information with service providers that help us operate Brainbase, such as hosting, infrastructure, analytics, billing, support, security, and communications providers.

We may disclose information if required by law, to protect the rights or safety of Brainbase, our users, or others, or in connection with a merger, acquisition, financing, or sale of assets.

We keep information for as long as needed to provide Brainbase, comply with legal obligations, resolve disputes, enforce agreements, and maintain security and reliability.

We use administrative, technical, and organizational safeguards designed to protect information. No system is perfectly secure, but we work to protect customer data and reduce risk.

You may request access, correction, deletion, or export of personal information by contacting us. We may need to verify your request before acting on it.

You can also manage some account, billing, and product settings directly in Brainbase. Some information may be retained where required for security, legal, billing, or operational reasons.

Brainbase is not directed to children, and we do not knowingly collect personal information from children under 13.

We may update this privacy policy as Brainbase changes. If changes are material, we will make reasonable efforts to provide notice.

Questions about this privacy policy can be sent to help@brainbaselabs.com.